Shipping and Delivery
Real Time Stock Control and Dynamic Delivery Options
Rich Tone Music displays delivery timescales and options that will vary based on the contents of the shopping basket. This is presented by a calendar to choose a preferred delivery date, and a list of courier services.
Approximate Delivery Schedule (UK Mainland only)
For items dispatched on DPD, Fedex or UPS Courier. Order by 2pm on a weekday and in stock items will dispatch the very same day.
Assuming a next working day delivery service is selected at checkout, this item would then arrive the next working day.
So order by 2pm Monday for delivery Tuesday.
Order by 2pm Friday for delivery Monday – the next working day.
In Stock Items dispatched on Royal Mail normally arrive within 3-5 Days on our standard service. If you need items quicker, upgrade options may be presented to you on check out.
Exceptions to the Rule
Scotland – areas north of Glasgow, Highlands, Aberdeenshire, Dundee, Inverness and remote border areas are classed as extended delivery areas and will normally take 2 working days.
Remote, and Offshore Island Locations in the UK – usually a 2 working day service.
Tracking – Specific tracking information will be provided when the item is dispatched.
Bank Holidays – should not be counted as working days – the checkout calendar will not allow delivery to be made on these days.
Saturday and Sunday Delivery
Saturday Delivery is available to many UK locations at additional cost and will be displayed in on our checkout page if available for your item.
The cut off time for this is 2pm on Friday.
We do not offer a Sunday delivery time, however, during busy times couriers may delay delivery on a Saturday and deliver on Sunday instead.
Shipping Companies
We use Fedex for as many items as possible – Guitars, Basses, Acoustics, FX, Amps, PA etc etc. We will use DPD and UPD at busy times.
We also use DPD for collections.
For smaller items and accessories: cables, straps and other misc. accessories, we will use Royal Mail standard mail.
Alternative Billing/Delivery Addresses
When paying by Debit/Credit card via our web site you may be presented with an option to have products shipped to an alternative delivery address during checkout.
We have a range of security checks in place to allow us to offer this service, and for the most part is a totally seamless service. As part of these checks however, we may occasionally contact you to verify some details before dispatching any goods. In extremely rare circumstances, we may cancel an order that hasn’t met our fraud screening requirements.
We cannot cater for separate delivery addresses for orders placed with card over the telephone. Our customer services staff will refer you back to the web site to place an order and allow the relevant card security checks to take place. These cannot be done “offline”
PayPal require us to deliver to the PayPal registered address. We are unable to ship PayPal orders to any other location.
Finance Orders cannot have a separate delivery address. This is a stipulation from the finance providers.
Click and Collect
Using the click and collect option on the checkout page is by far the best way to collect items in store.
Payment is made in full via our secure online system. We request that you bring full ID and any order confirmation emails with you so we can check your identity.
We will contact you when the item is ready for collection.
Please Note: We will hold your item for 14 calendar days from when you have placed your order. If not collected within 14 days, we will return the item to our stock and issue a credit note unleas by prior agreement.
Receipt of Goods – Tracking – What if I am not in?
FedEx, DPD and UPS offer tracking services via email , SMS and via their own mobile apps.
We use an Indirect Signature Required service – this means FedEx or DPD will obtain a signature from someone at the delivery address, from a neighbour or from a building manager. If no one is available to sign, FedEx will attempt to redeliver the package on another date or they will deliver the package in a safe place without obtaining signature.
If you miss delivery or need to arrange a different day, this will need to be done with the courier directly. The best way is to follow the instructions on the tracking emails from the courier. Alternatively you can phone the courier and provide them with your tracking number.
Timing of delivery
Deliveries will generally be made during business hours of 9-5pm unless an explicit option is available and chosen during check out. Tracking information from couriers may provide more detailed and specific timings (especially DPD).