Christmas 2021 Opening Times, Delivery Information and More!

Christmas Shipping Information

Need Your Items in a Hurry?

Be sure you upgrade to our DPD courier service for in stock items – it is a next working day service, tracked and signed with a 1 Hour Delivery window.

Need a Saturday Delivery?

No problem. In Stock Items can have delivery selected for a Saturday. This is tracked and signed as normal, also with a 1 Hour Delivery Window.

IMPORTANT - Last Shipping Days For Christmas

For IN STOCK Mainland UK Orders:

• Small Accessories, such as Strings, Picks, Straps and Cables travel on Royal Mail 48.
  Order by 12pm on Friday 17th December 2021.
• Guitars, Amps, Pedals etc travelling on DPD Courier.
  Order by 2pm Thursday 23rd of December for Delivery on Christmas Eve!
• Northern Ireland
  Please Order by 2pm on 22nd of December.
  
  PLEASE CONSIDER, THIS IS CUTTING IT VERY FINE!!
  While DPD will be delivering on Christmas Eve - we cannot be held responsible for any localised issues with delivery. We always recommend ordering as EARLY as possible to avoid any disappointment.

All that is left to say is that we hope you enjoy a wonderful Christmas period celebrating with your families and friends!

Christmas Opening Hours

Standard Opening Hours

The Rich Tone Music Store in Sheffield will be open as normal from 10am - 4:30 pm  Monday - Saturday (Closed Sundays) throughout the Christmas period with the below exceptions:

• Friday 24th December - Open as Usual 10am - 4:30pm
• Saturday 25th December - Closed Christmas Day
• Sunday 26th December - Closed Boxing Day
• Monday 27th December - Open as Usual 10am - 4:30pm
• Tuesday 28th December - Open as Usual 10am - 4:30pm
• Wednesday 29th December - Open as Usual 10am - 4:30pm
• Thursday 30th December - Open as Usual 10am - 4:30pm
• Friday 31st December - Open as Usual 10am - 4:30pm
• Saturday 1st January - Closed New Years Day
• Sunday 2nd January - Closed
• Monday 3rd January - Open As Usual 10am - 4:30pm

Extended Christmas Returns

We understand that over the Christmas period many people will be purchasing gifts for friends, family and loved ones. Therefore, to make life as easy as possible for all our customers, we will be extending our standard online 14-day returns policy.

Please Note: Our usual returns policy will still apply, meaning any purchases made will still be subject to our usual terms and conditions (available here) and items purchased in store will not be entitled to an automatic refund.

If you purchase an unwanted gift online between 8th November and 24th December (inclusive) we will exchange or refund your purchase right up until 14th January 2022 (inclusive).

Please Remember

• Any items you wish to exchange or receive a refund for must be returned undamaged and, as far as possible, in their original packaging!
• Items that are "Special Order" are subject to our usual returns policy, and not eligible for extended returns.
• Items that may entail a hygiene concern - such as earphones or microphones - will only be returned/exchanged if they clearly haven't been opened or used at all.
• Software items may only be returned/exchanged if they remain sealed.
• If goods you return appear damaged or have been used in any way, we reserve the right to offer only a partial refund or value for exchange.

If you have any questions or concerns, please don't hesitate to contact us.